Refund & Cancellation Policy
Last updated: 20 August 2026
Overview
This Refund & Cancellation Policy explains how cancellations and refunds work for paid plans on TS Police Hub ("we", "us", "our"), operated by Anvil Edtech Private Limited and available at tspolicehub.com. Please read it together with our Terms of Service and Privacy Policy.
What you are buying
TS Police Hub is a digital exam-preparation service. A paid plan gives you immediate online access to mock tests, previous-year papers, study notes, current affairs and performance analytics for a fixed period, as shown on the plan at the time of purchase. There is no physical product and nothing is shipped to you.
Cancellation
- Our plans are one-time purchases for a fixed term — they do NOT auto-renew, so you are never charged again automatically. You simply choose whether to buy again when your term ends.
- You can stop using the service at any time, and you may request deletion of your account and personal data by emailing us from your registered email address.
- Stopping use in the middle of a term does not by itself create a right to a refund of the unused period — please see 'Refunds' below.
Refunds
Because a paid plan gives you instant access to digital content, plan fees are generally non-refundable once the plan has been activated, except where a refund is required by law or where one of the situations below applies:
- Duplicate or accidental payment — you were charged more than once for the same plan, or charged twice by mistake.
- Payment debited but plan not activated — money left your account but your paid access was not granted. Failed-payment amounts are normally auto-reversed by your bank or by Razorpay; if that does not happen, we will activate your plan or refund you.
- You paid but genuinely could not use the paid service because of a verified technical fault on our side that we were unable to resolve within a reasonable time.
How to request a refund
Email us at tspolicehub@gmail.com from the email address registered on your account within 7 days of the transaction. Please include your name, the Razorpay Payment / Order ID from your receipt, and a short description of the problem. We review every request fairly and will respond within 3 business days.
How approved refunds are paid
Approved refunds are made only to the original payment method used for the purchase, through our payment partner Razorpay. Once approved, we initiate the refund within 3 business days; it typically appears in your account within 5–7 business days, though your bank or card issuer may take a little longer.
Contact us
For any question about a payment, cancellation or refund, contact Anvil Edtech Private Limited at tspolicehub@gmail.com or +91 95500 05068.